The San Francisco Long-Term Care Ombudsman Program (SFLTCOP) is mandated by the federal Older American's Act and the Older Californian's Act, to investigate and resolve complaints regarding care in long-term care facilities. Residents living in long-term care facilities have certain rights that are guaranteed by federal and state regulations.  The Ombudsman Program endeavors to protect and promote these rights and to empower residents to be self-advocates. Through public education, the Ombudsman Program seeks to promote a better understanding of the long-term care system of care. In sum, the Ombudsman Program provides information, advocacy, and assistance to resolve concerns regarding the quality of care in long-term care facilities.
The Long-Term Care Ombudsman Program was established by the Older Americans Act of 1965 and was formally intitated  in 1972 in response to widely reported abuse, neglect and substandard conditions in nursing homes.  The Older Americans Act mandated all States to establish and operate a Long-Term Care Ombudsman Program. In California there are currently 35 Ombudsman Programs with trained staff and volunteers that visit thousands of long-term care facilities across the State.